[2023] Kickstarter supporters

@Force @Nevieth Please do not ping Judd. He is literally the most busy person on the team and he can’t help you with this. He would just ask the people who the support tickets go directly to anyways. (I deleted the messages saying to and with the ping)

@D27 @AuroraClaire I’ve checked and every single ticket has been replied to. I’m not sure why you aren’t getting a reply but so far every time I’ve seen someone say that they haven’t had a response, it has turned out that they haven’t had a response that solved the problem, the email address had a typo or some junk filter was stopping it. If you haven’t had any response at all, like actually at all, as in, no automated initial reply even, please check your junk mail or try with a different email address.

The only people that can help you with this are available to be contacted through this form: https://support.lastepoch.com/hc/en-us/requests/new

Do you see how it might be difficult to figure out what the problem is when in the same post you mention never getting a reply and also getting a reply?

In the future, I request that you make the explicit distinction between the two as a report of getting no reply at all indicates a problem with the technology of the communication channels and not getting a reply from a person yet but getting the automated reply indicates that the ticket has not been resolved yet.

Sure thing.

The main reason this is so important is that it is much more efficient to help people without going down the wrong path right out of the gate.

And I’m not sure what the problem is yet but when I got someone to check earlier today, all open tickets had been replied to by a real person.

We can distinguish between auto reply sent and real person reply sent.

I’m sorry, I don’t know. I kinda just saw the thread and thought I could help with some technical stuff in looking into why nothing had been received at all.

If anyone was to be pinged, probably Kain as the community manager.