almost 3 years ago - Roxx - Direct link

Folks can submit appeals if they think they’ve been falsely banned, but in the meantime we’re also launching some investigations as these reports increase. If you are able to send over Steam IDs to my direct messages, that may help us look into this, however I cannot at this time guarantee that your ban will be reversed (This is because I am not on the CS team, I cannot look into player accounts and I do not have the tools to make any changes, and I am just assisting in investigating player concerns)

almost 3 years ago - Roxx - Direct link

Just to give a small update, we have folks looking extremely closely at ban appeals, as the uptick in these reports is notable and being worked through. If you feel you have received a false ban, I highly suggest you submit a ticket for appeals vs going through live chat support: Appeal a ban - Support | Amazon Games

almost 3 years ago - Roxx - Direct link

I actually cannot do this – I am not a part of the customer support team, which means I do not have the tools to look directly into player accounts, tickets, appeals, etc.