[2022] Can someone please help; awful support experience

I’m very sorry for this experience, and will flag it where I can. Although I don’t have the tools to directly assist since I’m not a part of the CS team, I can try to provide some answers.

For the missing Founder’s Pack Grant, these are still rolling out and are just taking longer than initially expected – you should still receive it some time over the weekend.

If your Celebration Gift disappeared, I do recommend filing a ticket with support instead of going through live chat.

In regards to that, and missing currencies, this likely has to do with our ongoing store issues which have been improved but not completely fixed since launch. We are still working to resolve this, but your items still will be tied to your account even if you cannot see them. More on that here: Update on Current Top Issues

I’m glad to hear this, go Jim!

There seems to be an uptick in store issues again today unfortunately, even though they had settled in a bit towards the end of this week. I am confident it is all related, but inconveniently we are still waiting on a fix.