about 2 years ago - Roxx - Direct link

Folks that receive a ban can appeal it through our support site. Although these responses may follow a template, every single one is reviewed and addressed by a support agent; there are no automatic responses in this system. This is the only path to handle ban reviews, as the forum staff (myself included) does not have access to player account information, in-game tools, or bans themselves. We made a decision some time back to disallow ban appeals through the forums not only because they are not effective, but also because many of these appeal threads were completely false when investigated and contributed to false fear. That is why discussing with CS is the only way to handle a ban, and they are the only team that can directly assist.