almost 3 years ago - Roxx - Direct link

I’ve moved this thread to the player support section, as our CS team will be able to directly assist. If you believe you have been falsely banned, you can also open up an appeal through a web ticket: Lost Ark - Support | Amazon Games

(Update, we’re also seeing a lot of these reports and doing some extra internal investigations)

almost 3 years ago - Roxx - Direct link

We have folks looking extremely closely at ban appeals, as the uptick in these reports is notable and being worked through. If you feel you have received a false ban, I highly suggest you submit a ticket for appeals vs going through live chat support: Appeal a ban - Support | Amazon Games