@damianvc31:

@WotC_Lexie:

Update: We're aware that disconnects are still happening, and are still working on that fix.
ALSO, basic forum etiquette still applies no matter how frustrated you are. Please be descent to others... Yes, even employees. There is zero need for insults.

I see no reason to insult, but there's reason to be heavily upset when the game is allowing us to put money on it, play it, and then lose that money due to these bugs while here's no news about it in half a day. After registering a ticket nobody responds.
It would be nice if anyone from the company would at least announce what is gonna happen with all the lost currency after the game is fixed.

You can be upset without insulting people. We have been posting regular updates on the status page (which feeds to our Twitter account as well). As of now, restart your client, and things should be back to no...

We are currently addressing the in-game disconnects, and are disabling matchmaking temporarily for current players. Please restart your client to continue matchmaking. We will continue to monitor the situation.

@Captain_Blade:

@WotC_Lexie:

Update: We're aware that disconnects are still happening, and are still working on that fix.
ALSO, basic forum etiquette still applies no matter how frustrated you are. Please be descent to others... Yes, even employees. There is zero need for insults.

Thanks for the update. I hope the WOTC team can get it fixed asap, and thanks also for their hard work in trying to resolve the issues. While it is regrettable there are problems at the time of the new set release again, these things do happen.

Thank you for being patient and understanding. :slightly_smiling_face:

@JLL-Kerouac#76573:

@WotC_Lexie:

Update: We're aware that disconnects are still happening, and are still working on that fix.
ALSO, basic forum etiquette still applies no matter how frustrated you are. Please be descent to others... Yes, even employees. There is zero need for insults.

Thank you for the Update. I guess you will update it here, when it's "save" to play again? Or where is the best/fastest source to see that the issue is fixed?

The status page (link at the top of this page) will have the latest and greatest information. Our Twitter (MTG_Arena) is also a good source of info.

Update: We're aware that disconnects are still happening, and are still working on that fix.

ALSO, basic forum etiquette still applies no matter how frustrated you are. Please be descent to others... Yes, even employees. There is zero need for insults.

@Firespirit85:

Hi [[58194,users]]
I tried to open a ticket on the support website about all my game having issue in my sealed event. But when i click the submit button at the end of the page, the page reload with an error saying " Please select a ticket form and try again."
did i do something wrong?
Thanks

It may be because you didn’t fill out a necessary box? I’ve never encountered that before. It also may be super busy right now. Please wait a bit, try again, and let me know if it goes through

@dmnqwk#70867:

I've experienced a few issues, with disconnects usually when Nyxbloom Ancient is involved, as I suspect tapping a creature for 2187 mana might be causing a few additional calculation steps that trouble the game!

Haha that's great.

@ZAM89:

Got frozen out of a match. It started out by being slow and buggy. The animation for the land being played froze, but the game still kinda worked. I tried re-connecting and it took a few minutes to reconnect. When it put me back in the match it had timed me out of my turn. I guess my opponent was having similar problems because it eventually timed him or her out of their turn too, without any actions being taken. I tried to play a creature when it got back to me, which froze the game again. I tried to wait it out to see what would happen. The timer ran out but nothing happened for a good while. Then the game realized something was wrong and tried to re connect me. 15 minutes later it finally took me back to the home screen and I had a loss on my record. Totally sucks. I got some awesome pulls in my sealed pack and I was all in to go 7-0 in the event. Not anymore. I’m not playing any more tonight until the servers are under control. I don’t like losing...

We're working on fixing it, maintenance has been going on all day. Check the status page for updates!

We're getting a lot of different posts about the same thing, so if you'd like to raise a concern, please post here. I'll keep people updated as I can.

If you're experiencing disconnects, please restart your client! We are currently addressing the issue in-game.

You can keep an eye on the status page here. Another information source is our Twitter....

JAN 16 – 1.04.00.01 Hotfix

• Addressed an issue that was causing an increase in network errors
  • This should resolve the increased frequency of disconnects for most players, however we are continuing to monitor the situation.
  • For any issues related to network errors, please contact customer support for further assistance.
• Players should no longer experience a “black” screen when launching the game or entering the packs scene.

Known Issues

• Some players do not have access to the Theros Beyond Death basic lands.
  • NOTE: This is reference to the normal basic lands. We'll have more information on how all players can obtain the full-art Nyx basic lands and other showcase card styles in a future update.

We're aware of the disconnects and currently investigating. If this has impacted your ability to play, please contact our support team. We'll look into it.
https://mtgarena-support.wizards.com/hc/en-us/requests/new?ticket_form_id=360000317092

No, it was hidden because it broke our code of conduct. Feedback and criticism is welcome, but please be respectful and constructive.

He probably ran off to chase the M20 cat haha. Don't worry, he'll be back in the store sometime in the future.