New World Dev Tracker

Thanks for the report - moving to bug reports since it’s definitely not intended that equipping the same heartrune resets the cooldown. I’ve forwarded it to the team!

Saludos, aventureros:

Gracias por vuestra paciencia mientras solucionábamos este problema. Hemos reactivado todas las viandas mencionadas anteriormente.

¡Nos vemos en Aetérnum!

Greetings Adventurers,

Thank you for your patience while we addressed this issue. We have re-enabled all of the aforementioned tiers of food.

See you in Aeternum!

Please make sure to check the following storages (Everfall, Windsward, Monarch’s Bluff, Brightwood, Cutlass Keys, Weavers Fen, both Great Cleave Outposts, Restless Shores, and Mourningdale). You can use the map to select each territory/outpost and view the storage contents. If you are currently at a storage shed, you can use the drop-down menu to cycle through the storages.

If you are still unable to locate your gear through those above listed storage containers, please logout, wait 2-3 minutes, and log back in.

If none of the steps above worked and your gear is still unable to be found, please contact Customer Support through their ...

The team is currently looking into the reports for Juniper Berries and Diamond Gypsum. Thank you for the report!

As a follow-up:

I’m over encumbered and can’t navigate to a Storage Shed.

Please equip the bags found in your inventory. If your bags are not in your inventory (on player inventory; not equipped), relog and wait 2-3 minutes. If the issue persists, please contact Customer Support through their website. Please do not drop your items in-case of accidental deletion.

My gear is still missing.

Please make sure to check the following storages (Everfall, Windsward, Monarch’s Bluff, Brightwood, Cutlass Keys, Weavers Fen, both Great Cleave Outposts, Restless Shores, and Mourn...

Unfortunately I don’t have any ETAs to share but when we do, you can find them as a follow-up on the original announcement: [Downtime] April 6th, 2023

Please try looking through your town storages. Depending on how full your storage is, you may find your restored gear is in different town storage locations.

If you’re unable to locate your missing items, please contact support through their website so they can investigate.

For our announcement regarding this issue, please find it here: ...

Glad to hear that most of you have received your missing items.

For those of you who can’t find it, please try looking through your town storages. Depending on how full your storage is, you may find your restored gear is in different town storage locations.

If you’re unable to locate your missing items, please contact support through their website so they can investigate.

For our announcement regarding this issue, please find it here: ...

Have you tried looking through your various town storages? Depending on how full your storage is, you may find your restored gear is in different town storage locations.

If you’re unable to locate your missing items, please contact support through their website so they can investigate.

Please reach out to our Support team through their website so they can further investigate.

The team is aware of this. Thank you for the report!

Thank you! I’ll let our team know

El mantenimiento ha sido completado y los servidores están disponibles de nuevo. Gracias por vuestra paciencia.

Maintenance has been completed and the servers are back online. Thank you for your patience.

Saludos Aventureros,

Tendremos un mantenimiento el 6 de abril de 2023 a las 10:00 AM CEST de Hoy durante 60 minutos para solucionar un problema que causaba que los potenciadores de territorio se aplicaran varias veces. Todos los niveles de alimentos con los siguientes potenciadores permanecerán desactivados después del mantenimiento:

• Armero
• Joyero
• Ingeniero
• Arcanista

Informaremos lo antes posible sobre la reactivación de estas comidas. Gracias por vuestra paciencia.

Greeting Adventurers,
We are holding downtime on April 6th, 2023 at 2023-04-06T08:00:00Z for 60 minutes to address an issue that caused Territory Buffs to apply multiple times. All tiers of foods with the following buffs will remain disabled after downtime:

• Weaponsmith
• Jewelcrafter
• Engineer
• Arcanist

We will provide further updates about these foods being reenabled as soon as possible. Thank you for your patience.

Greetings,
Work to restore missing gear has concluded and all impacted players should be able to log back into their accounts within the next 30 minutes.

Please remember that your restored gear may be located in more than one storage location, depending on how full your storage already was. You might need to look in multiple storage locations for all of your restored gear.

We apologize for the inconvenience and appreciate your patience.

Appreciate the feedback, thank you! We will share with the team.

Hi all, here’s the latest update. Gear restoration is underway, stay tuned: