New World Dev Tracker

Thanks for the report! We’re aware of the issue and the team is currently investigating. Some workarounds I’ve seen are removing all the furniture and replacing it or relogging.

In episode 21 of Forged in Aeternum, it’s our first solo episode! Dave Verfaillie (Creative Director) goes solo to introduce a new monthly segment: Balance of Power. This show will focus on combat and taking a hard, honest look at the state of balance in New World.

If you run the game in Admin but Steam isn’t run in Admin, that may cause the issue as well.

The downtime on April 5th will prevent further occurrences of players getting into this state. We’re also working diligently on a subsequent patch to grant the items those players lost, when the initial Season 1 - Fellowship and Fire Update was released.

Quote: [Downtime] April 5th, 2023

Also make sure Steam Overlay is enabled both in Steam and in-game.

Can you provide your in-game character name and world? Thanks!

Messaging OP - closing thread.

We’re also working diligently on a subsequent patch to grant the items those players lost, when the initial Season 1 - Fellowship and Fire Update was released. When we have more information, we’ll post it in the Announcements section and disseminate the information throughout the threads that discuss this.

Quote from: [Downtime] April 5th, 2023

From the update a few hours ago: We’re also working diligently on a subsequent patch to grant the items those players lost, when the initial Season 1 - Fellowship and Fire Update was released.

This should be preventing players who haven’t logged on since before the Season 1 update from getting stuck in this state. We have not returned missing gear.

OP, did you enter the game yesterday before this patch: [Downtime] April 5th, 2023?

This should have been fixed in the update that deployed a bit ago… can you try restarting the game? I’m going to send this to the team in the meantime just in case.

Can you send me a screenshot of that you’re seeing as well as your character name and world?

Thank you!

El mantenimiento ha sido completado y los servidores están disponibles de nuevo. Gracias por vuestra paciencia.

Maintenance has been completed and the servers are back online. Thank you for your patience.

Saludos aventureros,

Vamos a realizar un mantenimiento el 5 de abril a las 2 PM CEST / 5 AM PDT durante 60 minutos para trabajar en una incidencia que ha causado que algunos jugadores hayan perdido objetos equipados. Esta situación ha afectado a aquellos jugadores que desconectaron mientras que sus personajes estaban muertos antes de la actualización a la Temporada 1.

Dada la delicada naturaleza del trabajo necesario para restaurar esos objetos perdidos sin causar perdidas de progreso esta incidencia será resuelta en dos partes. El mantenimiento del 5 de abril evitará que más jugadores se vean afectados por esta situación. También estamos trabajando diligentemente en un parche posterior para otorgar los artículos que los jugadores afectados perdieron con el lanzamiento de la Temporada 1: Hermandad y fuego.

Como agradecimiento por vuestra paciencia y comprensión, vamos a otorgar 50.000 marcas de fortuna a los jugadores afectados. Estas marcas serán otorgadas de f...

Greeting Adventurers,

We are holding downtime at April 5th, 2023 at 5:00am PDT for 60 minutes to address an issue that resulted in some players losing equipped items. As previously relayed, this situation impacted players who had logged out while their character was dead prior to the Season 1 update.

Due to the delicate nature of restoring these lost items without loss of progress, this issue will be resolved in two parts. The downtime on April 5th will prevent further occurrences of players getting into this state. We’re also working diligently on a subsequent patch to grant the items those players lost, when the initial Season 1 - Fellowship and Fire Update was released.

To say THANK YOU for your patience and understanding, we’ll be providing impacted players with 50,000 Marks of Fortune asynchronously from the patch. We will post a follow-ups here once the downtime is completed and another when the Marks of Fortune are delivered.

Additionally, during t...

The fix is taking us a bit longer to put together and test than we would have liked, unfortunately. This is still our highest priority, and we’re still aiming to put out a hotfix as soon as possible to stop the bug from happening and to get your items returned.

As mentioned before, we have telemetry that has verified the issue for us and shows us who’s impacted. It’ll just be a tad longer to get you all going again. Our sincerest apologies for the frustration, and we appreciate your patience and understanding as a number of us continue to work through the night to get the fix out to you very, very soon.

More details to come.

You’re welcome!

Happy to help, sorry we don’t have the answer to that particular question. We’ll be sure to share any info we get asap and appreciate the patience.

If we have information on compensation we will share it, we don’t have any at the moment. We’ve informed the team earlier that compensation has been requested.