[2021] Server Transfer update

Greetings Adventurers!

Our team has been working incredibly hard to get this feature tested and to a place where we are confident that it will perform exactly as intended. While we want everyone to find their long-term home in Aeternum as soon as possible, we also want to ensure that the process is seamless and ready for everyone to use. During our testing we uncovered some edge cases where the transfer experience does not meet our standards for its release. This means that we will be taking some extra time to get these issues resolved before we feel comfortable giving everyone their free server transfer token.

To keep everyone updated and ensure players know what to expect, we want to answer some of the top questions we’ve seen about how the server transfer will work.

How do I transfer my character?

• You need to log into your character, which means waiting in any applicable queues.
• Go to the in-game store where there will be a new tab to claim your character transfer token.
• You need to leave your Company.
• You need to remove any active Trading Post sell orders and buy orders.
• Your character must be located in a sanctuary (such as a settlement or outpost).

What comes with me when I transfer?

• You will keep all character progression (level, weapon mastery, titles, etc.).
• You will keep your Faction alliance and progress
• You will keep your inventory and storage.
• You will keep all of your currency.
• You will keep your houses and housing decorations.
• You will keep all quest progress.

What does not transfer with my character?

• Your Company membership needs to be terminated before transferring, and will not carry over.
• Active Trading Post sell orders and buy orders must be removed and will not carry over.
• Your friends list is world specific and will not transfer.

Where can I move my character to?

• You can move your character to any world in your region, except:
  • You cannot move your character to a full world.
  • You cannot move your character to a world in maintenance.
  • You cannot move your character to a world set that you have an existing character in already.

Will there be opportunities to transfer again if I choose the wrong world, the world my friends chose filled up, or I regret choosing the world I transferred to?

• Transferring again will require an additional token. Our team will continue monitoring world populations, queue times, and will evaluate the need for an additional wave of server transfer tokens to be given out for free. After we are sure players have had plenty of time to find the right server for them, we will later make server transfer tokens available for purchase in the store. We will give notice ahead of time when tokens are changing to a paid service.

We know that Server Transfers are highly anticipated and we are working diligently to provide the best possible experience for you. We appreciate your patience and anticipate transfers will be available next week. Every applicable resource has been working on this and will continue until it is done at quality.

Hi everyone,

We have the final pieces of the server transfer system tested and ready to go, but we are making a difficult decision to hold it until next week. This was a balance call between honoring a date we told you to expect, versus the disruption of a deployment during a peak play period (the weekend).

We’ve worked on this feature non-stop every day to make good on our date estimations, but releasing it now would mean downtime, server balance changing based on transfers, Wars that might not go through due to different rosters, and the like.

You can expect several communications coming from our team in the near future, including more specific details around how we are rolling out the transfer feature and a deep dive into the lessons we learned these past couple weeks.

I sincerely want to thank you for sticking by us through the ups and downtimes.

Thank you,
Kay

While you wait for transfers to become available in your region, you can plan which world to transfer to with this handy server population guide!

EN: Server queue size (US East) | New World
DE: Größe Queue-Server (US East) | New World
FR: Temps d'attente pour le serveur (US West) | New World

Greetings Adventurers,

Thank you for your patience! We will be opening server transfers up for the rest of Sydney and for all of South America.

You will see this functionality enabled in the Shop page at 12:30 PM PT/ 5:30 AM AEST.

We will observe the performance in these regions and update this thread when we have more information to share.

Thank you for your patience and understanding!

Greetings Adventurers,

US-East, Central Europe, and US-West all have server transfers available now!

Thank you for your patience and understanding while we worked to release this feature.

Go find your friends and we’ll see you in Aeternum!

Server Transfers Update!

10/28/2021
US West will be enabled at 2AM PT (9AM UTC) when downtime from 1.0.4 is complete. After we monitor Server Transfers in US West to ensure no new issues are encountered, we will re-enable it for the remaining regions at 2PM PT (9PM UTC). No server restarts are required.