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Cheesydude - we'll certainly take a look! I'm not sure I want to open another channel of contact - we're a small team, and it's best if players can come to us via the support centre - http://services.runescape.com/m=rswiki/en/Support_Centre
Why hasn't jagex taken action against known hacker "haci" ? this person has been involved in many hacking's ruining people's hard work.
we have, and do. On a more general point, we're putting more effort and resource into detecting hijackers, and hijacked accounts than ever before. There's still a long way to go, but we're getting there
Why don't Jagex offer compensation membership to players when it is impossible to log in to the game as its not our fault, yet we still lose multiple days due to server disruption?
If our servers caused the issue, we would consider it, but I think you're referring to circumstances beyond our control and not of our making. Also, to my knowledge, servers/worlds haven't been down for days, rather minutes?
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