Customer support have a significant email backlog, so we have asked them to not answer technical support emails so that they can focus on helping customers resolve account/moderation/payment issues.
Due to the myriad of hardware issues that can occur across PC gaming machines, technical support is a very inefficient use of customer support's time, because it's extremely difficult to remotely debug problems that are outside of our control. We usually try when we have manpower to do so, but almost all of the time it's due to some internet or hardware problem on the user's end that takes a lot of time to track down.
Our customer support staff were not reduced to a skeleton crew over the holiday period (they take their holidays at other times of the year). The customer support email backlog is entirely due to the size of Betrayal's release and the timing of the new supporter packs coming out.
The customer support team have been working very hard to get the back...
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Sorry for the delay with responding to this - we've been investigating the nature of this problem and only got clarity on what was happening just now.
It looks like this isn't a case of the API being slow (like it was last week), but actually involves a few items being "stuck" in a state where they will continue to be listed forever after being sold. We're working on a solution to this and expect that it might take a few days to solve (hopefully before this weekend). I believe that newly-listed items don't have this problem but am not 100% sure on that yet.
I understand this is super frustrating and we'll try to get it fixed as soon as possible.
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