I have downloaded the game rainbow six (Game pass )extraction on my xbox series x and the game is running fine until when it tries to connect to the servers it just freezes (Loading screen )and then crashes i did try everything possible with resets and downloaded the game again and still i have the same problem.
please help
My account is link with my xbox account
Hey @x2general, sorry to hear that you are running into this problem when launching Rainbow Six Extraction. We have seen similar reports of this behavior. Could you confirm the language the game is currently set to?
Thank you for confirming this @X2GENERAL. Our team is currently looking into this issue. In the meantime, a short workaround is changing the language to English as you mentioned. While I do not have any updates on this at the moment, please keep watch here and on our social media channels for further news. Thanks for bearing with us as we investigate this further.
@b7382 Sorry to hear that! If you change the system language to English, are you able to run the game?
Hi @tomy_dl, sorry to hear your game is crashing! Please note that I will only be able to respond in English, as these are our English language forums. I apologize that Rainbow Six Extraction is not yet available on our Spanish forums.
First of all, can you complete the troubleshooting steps outlined in this FAQ? If your game continues to crash after that, please go ahead and record a video of the crash occurring and post a link to it on this thread.
Hey there @tomy_dl , thanks for sending across this video, and for confirming that you've completed our recommended troubleshooting steps. That's most helpful!
Our team are looking into some issues with crashes, but I'm not sure quite where to put your report - it doesn't look like anything specific was happening when it crashed. In the clip you've sent across, I see you are in a squad. Is there a possibility your two squadmates might have been using stun grenades? I understand that this might be a difficult question to answer, so don't worry if you are unable to do so.
Please let me know if the crash happens again. If you are able to share video clips of future crashes, or a description of what was happening when it crashed, that'd be very helpful! Let me know if you've any questions at all.
Hey @tomhaskins, thanks for reaching out! I'm sorry to hear about these crashes you've come across while playing. To clarify, are you experiencing the similar crash in this thread where Rainbow 6 Extraction freezes when trying to connect, & crashes shortly after?
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