[2020] Permanently Banned

Original Post — Direct link

Okay okay i know these must go up a lot but i am geniune here, i promise. so today i went out and i have come home to a message from steam saying "You've been permanently banned in Tom Clancy's Rainbow Six Siege by BattlEye on behalf of the game developer.", i think wtf, i log onto r6 to see i have been banned for "multiple cheating offenses". I have never used anything that could be regarded as a cheat or a script on my computer. i saw on another thread others have also been banned for no reason. the only reason i am making a thread about this is because ubi support isn't working for me: https://imgur.com/a/60zjEZN as you can see here it just keeps loading and loading with no results, if there is anyway i can talk to someone from ubi through a online support window please let me know because this isn't working.

My r6 tracker: https://r6.tracker.network/profile/pc/ElectricBread1
another thing. when i checked my r6 tracker i saw games have been played on my account today, this was impossible as i have proof as to that i have been out all day.

over 4 years ago - Ubi-Milky - Direct link

Hello everyone thanks for getting in contact and sorry this has happened to you.

I understand you created a ticket LuftWaffle0 to appeal this ban. Do you have the case number you can give me?

Please check this in depth FAQ on how BattleEye works for more information in the meantime -
https://support.ubisoft.com/en-GB/Fa...ing%20BattlEye

You can also reach out to BattleEye about this directly, as well as our support site.

over 4 years ago - Ubi-Milky - Direct link

Hello KhyrosSentinel, sorry this has happened to you.

Please reach out to us through DMs at -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/

OR

Twitter Support - https://twitter.com/UbisoftSupport

We will try our best to investigate this for you.

over 4 years ago - Ubi-Milky - Direct link

Hello ElectricBread1,

In order to look into this for you, please reach out to us about your ban, by DM and we can investigate this further for you.

Please contact us here -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/

Twitter Support - https://twitter.com/UbisoftSupport

Thank you.

over 4 years ago - Ubi-Raziel - Direct link

Originally Posted by LuftWaffle0
My ticket # is 12369884

I have reached out to BattleEye. It's the weekend so I'm not necessarily expecting a response, and when I appealed my PUBG ban I never got a response either. But around 4 days later I simply got unbanned without a word from PUBG or BattleEye.

My assumption is that there is a mass ban wave, a review of the data, and then a mass unban wave based on anomalies found in the ban data. But, I didn't want to just let this ban go without saying something. I am asserting my innocence, showing other people that they aren't the only people unfairly banned, and also hopefully giving you guys/BattleEye a datapoint to look at.

Thanks for any help. If there's anything more I can provide you please let me know.

Hey, thanks for providing us with the case number.

I have asked the Rainbow Six Siege support team in your region to investigate this, as you received a quick answer and I want to be certain all factors were taken into consideration.

Please note, any future answer given in the support case will be conclusive.

All the best!

Originally Posted by HaKToRi
My friends, I am in a similar situation. I don't play the r6 nor the Ubisoft game anymore. They need to pay some attention to themselves. But I will do everything to solve this situation.

It has been 20 days since I opened the case. My Case Number: 12216058

On day 15, "We cannot share more details about your bans to protect the integrity of our internal systems." There is no communication other than the message.

I also wrote in Battle-Eye, but I did not receive any positive or negative feedback. Also, we don't have to contact Battle-Eye. You should contact them on our behalf and resolve such situations.

I'm a programmer like LuftWaffle0. I am also an OSCP certified Penetration Test specialist.

Thanks for the good day and any help. If there is anything else I can provide for you, please let me know.

Hello! Your support case was investigated very thoroughly and the Rainbow Six Siege team have concluded this as a denied appeal.

Apologies for the inconvenience, we are unable to overrule this decision.

Any further concerns should be raised in your support case, for your privacy.

over 4 years ago - Ubi-Karl - Direct link

Hey Dream_Come_Drew,

Thanks for reaching out, welcome to forums and I am sorry to hear about what happened.

If you would like to appeal the suspension, we will be happy to look into it for you, therefore in order to proceed, can I ask you to reach out to us via one of the following channels:

1. Support website
2. Facebook
3. Twitter

Should you happen to have any questions, let us know!

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