Original Post — Direct link

I got banned due "cheating" on 22.02.2023. I did not use any third party programs or cheats. I was constistent with my rank and my kd. What should I do? I can post my last matches to prove that i am not cheating.
I opened a case for appeal but ubisoft did not write me back.
You can check my stats with any r6 checker.

What should I do now? I want to play...

about 4 years ago - UbiShoreman - Direct link
Originally Posted by sebanerg
IGN sebanerg

Hello Ubisoft, today I logged on to steam to a ban notification, confused I soon came to realize that I was using a VPN during game yesterday and think that might have triggered a anti cheat concern causing me to get banned. I can promise you I didn't mod or cheat in any may. Id appreciate the effort in getting me account unbanned and would really thank it. Thank you ubisoft team!
Hey Seb, in order to file for a ban appeal, you will have to open a ticket with our Support team.
about 4 years ago - UbiDork - Direct link
FireBlaze1337: Hi there, FireBlaze1337! Thank you for coming to the forums about this and I am sorry to see that you've been having this issue with your account. I did check this Ubisoft Account and did see that you had a support ticket created in regards to this. Did you need assistance with ensuring your 2 Step Verification or password were strong?
about 4 years ago - Ubi-Orion - Direct link
Originally Posted by FireBlaze1337
I had changed my password recently and had 2 Step Verification on. How they got the code from my email is still a mystery to me. But that doesn't really matter anymore since I am permanently banned from this game that I love.
I'm sorry to hear that. If you require further assistance with your Ubisoft Account please let me know.
about 4 years ago - UbiDork - Direct link
FireBlaze1337: If you would like to try and appeal the ban, please know that we are more than happy to assist you over ticket. I can reopen it if you would like it to be investigated again, or assist you with strengthening your account moving forward. I do apologize about this inconvenience, KingCryoes, but please know we are here to assist you.

KingCryoes: Thanks for sharing your suggestions and feedback, KingCryoes! Please know that we try to do all we can to better assist players when we note that an account has been compromised from another location or that the account information has been tampered with. To ensure this doesn't happen, we like to encourage players to enable 2 Step Verification so that only the player has access to the Ubisoft Account due to this two step login process. I did look at your Ubisoft Account and noticed that you haven't set this system up at this time. If you need further assistance, please let me know so we can work on that together.
about 4 years ago - UbiDork - Direct link
FireBlaze1337: I can reopen the appeal for you and another agent may be able to investigate, however I cannot guarantee that the status will change.
about 4 years ago - Ubi-Raziel - Direct link
Hey FireBlaze1337,

Thank you for getting back to us! I reviewed your support case and I can see this has been discussed heavily.

I contacted the team who handled your appeal. They reviewed your account once more, however I'm sorry to say the appeal is still denied. They have all the information they need to look into each sanction, and this is the determined outcome.
about 4 years ago - Ubi-Raziel - Direct link
Originally Posted by FireBlaze1337
Even with all the evidence proving otherwise? That's an unfortunate outcome but an expected one. Is there any possible way to transfer the items to a different account?
I appreciate this is not a nice outcome to have been given. The team have enough information to review the account in detail, and they would only deny an appeal if they were certain.

It is not possible to transfer the items to a different Ubisoft account.

This thread was moved at some point, however I'm going to move us back to the PC section. We're in the process of trying to tidy up for forums more, therefore every thread should be in the platform-specific sub forum.
about 3 years ago - Gay Myers (Luzi) - Direct link
We cannot help you on here - you need to contact support to appeal your ban: https://support.deadbydaylight.com/hc/en-us/requests/new?ticket_form_id=228543
over 2 years ago - /u/GSG_Jacob - Direct link

Originally posted by djaynus

Anyplace i can't use the words i want is not a place i wanna be. As long as you're not being a dick to people, who cares?

I bet you're real fun at children's birthday parties.

over 2 years ago - /u/GSG_Jacob - Direct link

I'm not sure why you were banned, but we don't have any bots that would ban you for saying "horny".

over 2 years ago - /u/GSG_Jacob - Direct link

Originally posted by JewyTwoScoops

The Elemental Bot was what banned me.

For context, each of the three times I was hit by the bot it was specifically when I used the word "horny" in my posts. Every other word was used elsewhere and the topic didn't make the slightest difference either.

The bot distributes the warning/message, and I can see you got three warnings before you were banned.
... but now that I am looking at the logs, it looks a lot like you are ban evading and initially were banned two years ago for posting a video of animals dying.

over 1 year ago - Ubi-Dastan - Direct link

Hey @TheRankingBot Welcome to the Forums!

Sorry to hear that you have received a perma ban in the game! Regrettably, we are not able to assist with account or ban related issues here on the forums. As you have created a support case already I can only advise to update the case and hopefully one of my colleagues will get back to you soon as possible. We have a high volume of contacts at the moment which is why it may take longer to receive a reply than we wish to hope for. Apologies about that!

Should you have any further queries, please let us know!