Original Post — Direct link
Hey Guys

I want to buy R6-Credits but it doesn't work and every time i try it I receive this E-Mail

Keeping our players account information safe is a top priority for us at Ubisoft, and we take actions that may compromise this information very seriously.

A recent transaction associated with your account was flagged by our security system as being potentially fraudulent, and as a result, this transaction has blocked. Please note that you have not been charged for this transaction. We will continue to monitor activity on your account as part of our ongoing efforts to protect accounts from fraud.

We want to remind you that sharing your Ubisoft credentials and/or purchasing in-game currency from an unauthorized reseller poses a serious threat to the security of your account and is in violation of our Terms of Use. It may also result in your account receiving a permanent ban. To ensure the safety of your account, never share your account details with any third parties, including unauthorized resellers.

If you are not responsible for this transaction, we recommend that you change your password and activate 2-Step Verification to better protect your account. You can contact our Ubisoft Support team for further assistance if you have any additional questions.

Thank you for your understanding,

Best,
Ubisoft
about 5 years ago - UbiMatcha - Direct link
Hey Rollyes, our team will be able to provide more info on this, you can contact them here.
We recommend checking you are accessing the correct store for your region, the use of VPN when accessing stores may also cause issues.
Thanks!
over 4 years ago - Ubi-Redbeard - Direct link
Hey iiikieraniii,

If you're experiencing this issue, please create a case on the support website so we can look into this for you.

Thanks.
about 4 years ago - Ubi-Litten - Direct link
Hi all, thanks for keeping in contact and sorry to hear you are still waiting to get this resolved, however as this query required discussing personal account details as well as financial transactions which may have taken place on your respective accounts, we would not be able to assist further on this open forum.

If you require further assistance, or do not believe the information provided has assisted with your query, please update your support ticket by going to the "My Cases" section of our support website or contacting us via our Live Chat service when this is available.

Apologies for any confusion or inconvenience this may have caused.