UbiMatcha

Welcome to the forum ArmadaReal!
I can see the game and Season Pass on this Uplay account, what seems to be the issue?

Thanks for confirming! As you're aware, Botanica and The Passage are yet to be released.
Sunken Treasures should be available from the 30th!

Are you missing anything else from the Season Pass? We have the full contents listed here.

Thank you for your feedback, however please be advised this is not in error.

Hey there, please be advised bans are put in place for breaches in our code of conduct.
For temporary bans, please be aware this cannot be shortened or revoked.

Apologies for any inconvenience.

Hey guys if you have anything specific to report, we'd appreciate it if you could forward us any supporting evidence in a support ticket.
Thanks!

Hey Rollyes, our team will be able to provide more info on this, you can contact them here.
We recommend checking you are accessing the correct store for your region, the use of VPN when accessing stores may also cause issues.
Thanks!

Hey ma5tadont! I checked your ticket and our team would like a newly generated set of your system files so we can investigate further.
Thanks!

Thanks guys! Our team are still looking into this issue, please be sure to try basic troubleshooting before submitting your system files.

Thanks!

Thanks for sharing your fix Toondude10!

Hey Toondude10! It looks like you have an Epic account linked to this Ubisoft account.
If you're still having account issues I'd recommend reaching out to our team on Facebook or Twitter.

Hey deftoners, I'm sorry to hear that. Would you be able to grab a screenshot of the full error message?

Apologies for the inconvenience, but I'm glad you got it sorted!

Hey Nat_Rostova! I can see an Epic account linked for you too!
Are you both trying to launch the game?

Hey guys, We are aware that some players are experiencing inverted audio. This issue is under investigation.
Could anyone still experiencing this issue please confirm the peripherals you're using? (ie sound cards, headset, etc.)
Thanks!

Hey berm, I'm sorry to hear that. I'd advise caution if you are unsure of what someone is typing in chat, as we are unable to revoke or shorted temporary bans.
If you suspect anyone is in breach of our code of conduct please do continue using the in-game report feature so we can investigate.
Thanks.

It's possible there's another Uplay account the game was activated on, have you been able to open a support ticket?
We'll need account info from you so we'd be unable to assist further in a public forum

Hey JoufulKiller,
Our support team are unable to revoke or shorten temporary bans I'm afriad. It's unlikely the phrase you typed in chat would have been the cause, as bans are put in place for breaches in our code of conduct.
The length of ban you received will have been for multiple instances of a breach in our code of conduct, please bear in mind bans can be retroactive.
For your reference, please check our full code here.
Thanks.

Hey SupremeJezus,
There's an ongoing degradation at the moment, please check this thread for the latest updates.
Apologies for any inconvenience.

Hey Crazygamer5941!
You can check this thread for the latest updates on this degradation.
Thanks.

Hey guys! We're currently experiencing a degradation at the moment, please check this thread for the latest updates.
Apologies for any inconvenience.