[2022] Ban and losing ELO because the server dropped out!!

@zerin6414

Hey there

Sorry to hear about this.

Is this is a regular problem for you or was it just this one occasion? Unfortunately temporary sanctions are issued server side so it's not something we're able to adjust retrroactively so we do apologise for any inconvenience caused as a result.

Thanks for the reply @zerin6414.

If you disconnected in-game and received a certain error code, please check our known error codes article and troubleshooting steps that you can perform to try and prevent them in the future > https://ubi.li/85k9w

Even if you did not see a particular error code in the list above, I would still recommend following the steps above to see if it can improve your connection to our servers.

Should this happen in the future, such as when maintenance or an outage is taking place, please check our server website for an update on our server status in case we have any reported issues ongoing with the server at the time of your disconnection > https://rainbow6.ubisoft.com/status/: (https://rainbow6.ubisoft.com/status)

Hey @unproven_,

Thank you for taking the time out to share your experience.

Sorry to hear that you have been encountering trouble with this, can I just check if you have been able to follow those troubleshooting steps?

Many thanks

Hello @unproven_ thanks for getting in touch, I have replied to you in your own thread you have made about this issue.

Unfortunately, we are unable to restore any MMR or remove bans if there are any kind of disconnections or server issues.

We did have a degradation today around 8pm GMT on our Siege servers, so this may have affected your server connection if you disconnected today, apologies.