Original Post β€” Direct link

I can't connect to R6 multiplayer, it always shows that I'm in offline mode but I've checked my Ubisoft Connect and it states that I'm in online mode. I've tried to use all methods on the official website but can still not connect to the multiplayer. A few days ago I successfully connected to multiplayer but just on that 1 particular day then I was not able to connect again. How can I fix this?

2 months ago - Ubi-oof - Direct link

Hi there @VscHunteR, thank you for reaching out for help! I am sorry to hear that you're having some connection issues with Siege and I would like to help. Please start by completing the troubleshooting steps in this FAQ article including port forwarding. Those steps will improve your connection stability and ensure that your network is able to properly communicate with our online services. After they are completed successfully, please reset your system and let me know if you have any other connection issues.

@ForgetaboutIt_ If you can start with those steps as well, that would be perfect. Thank you! πŸ™

about 2 months ago - Ubi-Havoc - Direct link

Hey there @Surehand welcome to the Discussions! I am really sorry to hear about this error code preventing you from getting back to your freshly purchased pass. We here on the forums are humans, and can understand the frustration when you can't join up to game with your friends. If you were able to complete the dedicated troubleshooting guide for your platform but are still receiving this error please reach out and create a Support ticket. A member of our Support team will be able to take a more thorough look into any lingering issues. 😊

23 days ago - Ubi-MrM - Direct link

@IXI0 Hi, and welcome to the forum !

We can only help in English on this forum.

This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.

I invite you to contact us directly, through our Help website, which will allow you to get the best possible support.

If you prefer to continue in English on this forum, don't hesitate to post your message again !

Thank you for your understanding, and if you have questions, or for any other Issue, don't hesitate to message us !

22 days ago - Ubi-MrM - Direct link

@Mental0999 @AGONYTR Welcome to the forum !

@Mental0999 The other message that you posted about this error code has been deleted, in order to bring the best possible visibility to your current message.

I've taken note of your messages regarding the Issue.

If it persists after following the steps in the guide that was linked in a previous message, I invite you both to reach out to us via our Help website, where a specialist will check with you what can be done.

This is an important part of our investigation, as this will help us isolate the problem.

If you have questions, or for any other Issue, don't hesitate to let us know !