[2020] CLoud saves

Originally Posted by VeeMn
I could not save cloud save as they kept telling me"failed to synchronize to cloud save"please fix this

Hey! We can certainly help you with this.

Does this only seem to affect Rainbow Six Siege?

Try first re-installing Uplay PC: https://support.ubi.com/en-GB/faqs/000025799/

If the issue remains, follow the steps in this support article: https://support.ubisoft.com/en-GB/faqs/000027321/

This article is not designed for your issue but it lists the steps we should try. Please note, this will reset your Situations, settings & loadouts, so it is a good idea to back up the save folder.

I hope that helps!

Hey VeeMn,

Thanks for your response there and I am sorry to hear about this.

To try and resolve the issue, please try the following workaround:

1. Open Uplay as administrator, click the menu icon at the top left and go to settings.
2. Untick "Enable cloud save synchronization for supported games"
3. Make backup of savegames - default location C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames
4. Remove the save file from the original folder.
5. Launch game, play till the game makes an autosave or you manually save. This is approximately 5-10 minutes of gameplay
6. Quit game, re-enable cloud saves and launch game again.
7. Select local save when prompted. Saves should be resynced.

Keep us updated and should you have any questions, let us know!

Originally Posted by VeeMn
I tried these ,still could work,when I start the game and quit the game ,it show"failed to synchronize the cloud save
I tried a few method lu guys gave it to me,and i tried to uninstall r6 twice.I still could not find out what is wrong .I'm sry for your trouble but these is a big problem

Thanks for your response and I am sorry to hear that issue persists.

In this instance, have a look at the following article, try steps suggested and keep us informed!

Originally Posted by VeeMn
It still saying that "failed to sychornize cloud save" a few times....

Hi there.

I'm sorry to hear that. We'd like to dig a little deeper into exactly what's happening here, to do so we'd like to get a support case created and a few files attached to that support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you

Once that case is opened please attach the following files to the case:

MSInfo
DxDiag
Launcher Logs