about 3 years ago - Ubi-Karl - Direct link
Hey ItsFeazz, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you ran into.

So that we could look into the matter further, would it be possible for you to provide us with a screenshot showing you and your friends in-game and them appearing as offline in the same image?

Let us know!
about 3 years ago - Ubi-Milky - Direct link
Hello scrtchndsnif, thank you for reporting this also.

At the moment we are aware this can happen on our new Ubisoft Connect launcher as it did with Uplay. We do not currently have a fix for this, we know that it occasionally happens to some players and currently have an investigation into how we can resolve this. My apologies we are unable to provide any troubleshooting.
almost 3 years ago - Ubi-Orion - Direct link
Hey there folks.

The team are aware of these issues with friends appearing offline and are working on resolving this as soon as possible. Apologies for any inconvenience caused whilst we're working on getting this resolved.