[2021] [Crash/Freeze]I can't play Ubisoft games.

Originally Posted by FrostbyteID
When I try to open up Ubisoft games, whether it's Far Cry, Rainbow 6, or Assassin Creed it says "Oh no it crashed", and it only started happening yesterday but when I play non-Ubisoft games it runs fine, I asked my friends and they don't seem to have this problem so I don't know what to do.

Hey there.

Welcome to the forums!

Are your games installed to a drive set up as a Microsoft Storage Space device? All Ubisoft games are not supported by this so thought I'd double check as you've mentioned it only affects Ubisoft games.

If you've verified that they aren't installed to a MSS device the next thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo
DxDiag

Thanks.

Originally Posted by FrostbyteID
Thank you for the support it's fixed now. The game isn't installed on MSS. So I tried to reinstall Ubisoft connect and run it as an administrator but it said that Ubisoft services are unavailable, so I search for a fix for that and there's a fix, I think it has something to do with my network but I don't know for sure since I only followed the instructions on the video and sure enough it works, and after that, the game also can be open as usual.

Thanks.

Alright, perfect! Glad it's resolved for you and thanks for keeping us updated.