Originally Posted by ChocolateTHNDR6
Yes i have. I also submitted a ticket awhile ago to the customer support and they just kept telling me to try those troubleshooting steps. None of them fixed anything! I even scoured Google and YouTube for answers but it seems this code never occurs for anyone. I also tried going into the game logs codes and manually changing the server to a different part of the US or even to Mexico and Europe, but to no avail 
Hey ChocolateTHNDR6, welcome to forums and appreciate your swift response there.
I had a look at your case and can see that you've completed some of the steps, however in order for us to proceed with troubleshooting the case further, we would also need you to complete port forwarding, as quite frequently that can be the reason for the issue. I have re-opened your ticket however please mind it will close after 4 days of inactivity. Until then, we would not be able to continue any further I'm afraid, so if you are willing to co-operate with us, we will be more than happy to work with you towards the resolution.
Additionally, if you do happen to have access to any different network connection, even if it was to be mobile data (for example), you could try setting it up on your PC and just try connecting, to see if issue persists or not. Once you do so, it may give you indication of where the issue lies and narrow down the potential causes for it.
Keep us updated and should you happen to have any further questions, let us know!
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