Hey guys, I have issue that when I play unranked match when I select my operator, game somehow freezes then after some time it crashes, but between crash and freeze game forces me to close the game and reconnect, when I reconnect I usually cannot reconnect back to the unranked game. I reported few times issue by Ubisoft Connect but there were no answer to my reports, is there solution for my issue?
By the way I turned off auto sync option on ubisoft connect and freezing is coming back again...
Hey @renky_
I'm sorry you having this problem. Going to move this thread over to Player Support, someone should be able to help you out over there. Otherwise head to our support sites at:
Hey @Renky_, thanks for getting through to us, welcome to forums and sorry to hear about the crash/freeze issue you've been dealing with, as I fully appreciate the experience can be rather frustrating in such circumstances.
First and foremost, for troubleshooting purposes, if you haven't already, give the following steps a go, starting of by verifying your game files first (make sure to also complete the rest) and see how that goes.
Should issue persist, may I check the following with you:
Let us know and we will take it from there!
@bruhzeliyah Hey there, sorry to hear you're also experiencing issues with crashes. Can you please go through the steps in our Basic PC Troubleshooting guide, making sure to verify your game files?
Please also make sure that your game and launcher(s) are on the same drive, preferably the hard drive.
If after you've gone through the steps, you're still having issues with performance, please reach out to us via one of the methods below with copies of your MSINFO and DXDiag. Please include a brief description of your issue.
Support Website
Twitter DMs
Facebook PMs
If you're contacting us through Twitter or Facebook, make sure to also include your Ubisoft username and email address, so that we can ensure we're looking at the correct account.
Hey @Savg_23 and thanks for reaching out!
Sorry to hear that you've encountered crashing. I can see you've already tried out quite a few things. In this instance I would like to ask for your patience, until you hear back from our Support Team, so that all potentially important information can be handled through that ticket. As we've been receiving more contacts than usual recently, there may be some delay in reply on your ticket. I hope you understand!
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