[2020] penalized without reason

Hello there, juanchotv12!

I'd like to get a bit more information on these penalties. Can you let me know what kind of messages you're getting when receiving these penalties? Do they seem to be from disconnects?

Originally Posted by CAIOH004
Fui penalizado no meio de uma ranked com meus amigos por simplesmente NADA, é dito mensagem que é por abandono, porém não abandonei nenhuma partida. Não poderei jogar amanhã por ter feito nada, isso é extremamente injusto!!!

Hey,

I'm afraid we only have support for English available on the forums.

We do have email support available in your language if you would like to send us a support ticket for this here and receive an email reply in your preferred language.

Alternatively, if you are be able to translate to English we can provide support on here.

Hi everyone,

I apologize if you did not receive MMR for your disconnection. This is intended to stop players who might try to disconnect to avoid a loss, this is also why we have temporary sanctions for disconnections and players who abandon matches. I understand however you did not do this deliberately.

You should not had any extra MMR removed from your account, but you were not rewarded any MMR at all, as the game decides the match never took place.

For a more in depth read about MMR and rollbacks, please see this our dedicated MMR article, here -
https://www.ubisoft.com/en-gb/game/r...BRK6Ny33KzTtgL

If you continue to experience disconnections in Siege, please let us know and we can try some troubleshooting to help your connectivity to the servers.

NOTE: If you are playing the Sugar Fright event mode, you must wait until the match is over and you have been able to read the match results stats. Leaving this mode early can result in an abandonment penalty.

Please see our Twitter Siege post on this here - https://twitter.com/Rainbow6Game/sta...07706489540608