almost 4 years ago - Ubi-Milky - Direct link
Hey Lambertes.LC, welcome to the forum. Are you refferring to the CD key for the game to activate it?

Can you tell me which platform you bough the game from and what exact message you see when trying to launch the game?
almost 4 years ago - Ubi-Orion - Direct link
Originally Posted by Aleksyaa
So, my friend got R6 from steam, and he can't play because the launcher ask him for a key. Thing his, i shared him the previous solution and he did every one of the above. That didnt work. we really need help lol ;;
Hey there.

You shouldn't need a key to launch the game, if he's being prompted for a key and the steps above haven't helped I suspect it's likely to be an account issue which we can't really investigate over the forums. So we can determine exactly what is happening I'd recommend he opens a support case.

He can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for him. Thanks!
almost 4 years ago - Ubi-Orion - Direct link
Originally Posted by AxoiTO
Doesn't work for me, none of the above solutions... I've been playing for years, i've upgraded my motherboard and cpu and now it keeps asking me for an activation code...
Hey there.

We can look into this for you but we'll need you to open a support ticket with us.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to submit a screenshot of the following folders, you will likely only have one of the two, this should assist our support staff with their investigation. Do not post those screenshots here.

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\user_profile
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership


Thanks.
almost 4 years ago - Ubi-Milky - Direct link
Hello everyone, thanks for getting in touch with us.

jeiel9876 - Where did you originally purchase the game from that it asks you for a CD key? If the game was bought from Steam or the Ubisoft Store the game should not prompt you for a key. You can connect the game to the same account as the Ubisoft account that you have connected to PS4, but you would need to get in touch with us directly with the names of your Ubisoft account, email addresses and your proof of purchase.

Please contact us on one of these links -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
almost 4 years ago - Ubi-TheBerry - Direct link
Originally Posted by Blackrosmah
is it possible to transfer r6 main folder from steam lib to uplay game lib? i just want 1 launcher to run on my background
before this when i run r6 on steam, ubi connet also pops up and i cant end the application or else the r6 will stop running
Hello Blackrosmah,

You should already be able to launch the game via Steam or Ubisoft Connect - if you're unable to however, uninstalling from Steam and reinstalling via Ubisoft Connect will be the best port of call.

As moving the files does run the risk of the game then not launching if some files then can't be located of recognized in their new location.

If there's anything else we can help with, please let us know!
over 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by urboiiaaron
so i was playing r6 in the morning after i headed out from home when i wanted to start the game it says: your graphic card does not support DirectX 11 features.
i dont know what to do i re installed it 2 times usually before this message opens it say thet r6 crashed without beeing opened .
can soembody help me with this
Hey urboiiaaron,

Sorry for the delay in getting back to you!

May we know what GPU your system is using?

And if you've tried performing a clean driver re-install?
AMD
Nvidia
over 3 years ago - Ubi-Orion - Direct link
Originally Posted by XxO7xX
didnt work
Hey there.

Welcome to the forums.

We're going to need you to be a bit more specific if possible please so we can help you out as best as we can. What exactly are you experiencing issues with? Thanks.
over 3 years ago - Ubi-Viral - Direct link
Originally Posted by CoolMike
I am on PC. I don't have a activation code and i'm not sure what to do. Can I link my Uplay account with my steam account and then it will work? Please help me. I really want to play this game
Hey, CoolMike!

Welcome to the forums. When you launch Siege, it will open Ubisoft Connect and the game will link to the account that is signed in there. This will also link up Steam to your Ubisoft Connect.

Are you getting any error message when launching the game?
over 3 years ago - Ubi-Milky - Direct link
Hey Nezuonsticks, thank you for posting.

The CD key does not exist if you have purchased the game from Steam, Epic or Ubisoft Connect directly. The game is automatically pushed to your account without the need for a key.

You will need to make sure your Ubisoft account Nezuonsticks is attached to whichever platform you purchased the game from be it Epic or Steam in order to be able to launch the game.

You can check if you have the Epic or Steam platforms linked to your Ubisoft Account here - https://account.ubisoft.com/en-GB/account-information
over 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by G7x7x
Hi, i just instaled ranbow six siege and i triyed to launch it, it asked for my acount and i placed it but it was asking for a key, i bought the game on steam and i dont know were to find the key, ive bought far cry 5 in the past using steam too and it worked just fine, but rn im having the issue whit rb6s, what can i do to fix it, i dont realy want to refund the game so any help wold be perfect and im sure i have my steam acount linked to my uplay acount
Hey there,

Thank you for getting in touch, I'm sorry to see you're unable to get into the game!

If you're still being prompted for a key on launch, could you please give these steps a try to clear the Ubisoft Connect cache, which should resolve this;

Firstly, please make sure you're launching Steam and Ubisoft Connect with admin privileges, by following the steps in this guide.

Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify the game files within Steam.

If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.

When this has been completed, try launching the game again.

Please let us know how you get on after trying these steps !

Thank you!