Originally Posted by G7x7x
Hi, i just instaled ranbow six siege and i triyed to launch it, it asked for my acount and i placed it but it was asking for a key, i bought the game on steam and i dont know were to find the key, ive bought far cry 5 in the past using steam too and it worked just fine, but rn im having the issue whit rb6s, what can i do to fix it, i dont realy want to refund the game so any help wold be perfect and im sure i have my steam acount linked to my uplay acount
Hey there,
Thank you for getting in touch, I'm sorry to see you're unable to get into the game!
If you're still being prompted for a key on launch, could you please give these steps a try to clear the Ubisoft Connect cache, which should resolve this;
Firstly, please make sure you're launching Steam and Ubisoft Connect with admin privileges, by following the steps in
this guide.
Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please
verify the game files within Steam.
If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.
When this has been completed, try launching the game again.
Please let us know how you get on after trying these steps !
Thank you!