[2021] [Connectivity/Multiplayer]Connectivity issue

Hey lethargicsauce, thanks for getting in touch and bringing this to our attention.

First, so that we could get a better idea about the issue you're experiencing as well as what may be causing it, can I ask you to clarify the following:

1. Is that (lag spikes) something you experience every single game or does it happen occasionally/rarely?
2. Do you possibly have any video footage of this happening at all?
3. Since when did you notice the freezing issue started happening?

In the meantime, if you haven't already, I'd strongly recommend to try completing steps outlined in the following article as it will allow you to establish better connection to game servers.

Keep us updated!

Originally Posted by Pad_Trick
The servers are terrible atm, since the new update. was fine before (after u fixed the issues with the last season)
after some rounds played, the server stops responding. every player has selected his operator, countdown goes to 0, loading screen appears and thats it. infinite loading screen. i also dont receive any progress. renown, alphapack chance, battlepass or level....

Hey Pad_Trick, thanks for getting in touch and I am sorry to hear about this.

Could you advise us whether that was a single instance or did this occur on multiple cases? We've had maintenance that took place yesterday therefore I do believe this may have been the reason for it.

As far as renown and progress goes, it is likely that the content was not visible right after the game and slight delay may occur however after having a closer look at your account, I can see that you've been rewarded for each game you've played, so can I just check if this problem persists to you?

Let us know!

Originally Posted by lethargicsauce
here's the clip: youtube has been deactivated.
Do you accept the use of cookies to display and allow you to watch the video content? should be all there

Thanks for providing this for us. Can you confirm whether you have completed all of the connectivity troubleshooting linked above as well?

Originally Posted by lethargicsauce
I have not yet completed the troubleshooting steps, but I will try them soon. Thanks for the help so far!

Hey there,

Thank you for your update,

Please let us know if this persists once you have tried those troubleshooting steps

Likewise if there is anything else we can help with just let us know

Hey Rolandkaa123, thanks for reaching out and apologies about the delayed response.

I've found your thread in 'General Discussion' and moved it over to 'Player Support' section instead.

If you do continue to experience connectivity issues, could you advise us the following:

1. What platform do you play on?
2. What is the issue you're having?
3. If you do receive any error message as you attempt to connect, let us know what it is.

Once we have the following, we will take a look and get back to you as soon as possible!