over 3 years ago - Ubi-Raziel - Direct link
Hey, apologies for the delay.

With that in mind, I recommend contacting our support directly. They can review your other account and explain what happened.

Here you go -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/


We are always here, should you need anything else!