Original Post — Direct link


about 2 months ago - Ubi-LadyBlue - Direct link

Hello @EyesshadowS!

My apologies but we're only able to help in English on this Discussions board. This is because we try to avoid automatic translation tools where possible in order to avoid potential misunderstandings. We feel it is better for our players to speak to Support Agents and other players who speak their preferred language.

As this is something we'd need to handle over private channels, I'd recommend you create a support case, and a member of your regional team will be able to assist you further with the issue.

about 2 months ago - Ubi-Froggard - Direct link

Hey @EyesshadowS

We can't assist with account related queries on the public forums, so please reach out on one of the options below with details of the account (username and email) and we'll take a look at the account history and see what's happened and what we can undo if we can see it was hacked.

Live Chat (when available)

Twitter Direct Message

Facebook Private Message

23 days ago - Ubi-Deta - Direct link

Hello @Jd0ve! I'm sorry to hear your account has been compromised.

Like previously mentioned above, we can only handle this type of request through private channels. If you feel like the Support Website isn't working out for you, may I offer Twitter/Facebook DMs as an alternative? You can contact us there through @UbisoftSupport.

Apologies for the inconvenience caused!