[2021] [Bug/Glitch]Skins bug that makes impossible to play

Original Post — Direct link

I don't have much to say, it's been more than one week since the update and since this happened. Still hasn't been fixed.
Shortly, some skins are not showing in the game, which makes operators running with hands only and doing no sound while shooting. One more worse thing is about shield operators, you cannot even see their shield, if they are wearing some skins.
Here is the video about this. If someone knows how to fix it, help me please. Or share the video, if this is fixable only from Ubisoft's side. Would appreciate that.

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over 3 years ago - Ubi-Wan - Direct link

Hey there, tincZZ, welcome to the forums! This issue definitely sounds strange. I'd like to see if we can't solve this issue by doing some general troubleshooting. First, I'd like you to complete the steps found here. They're a good start, so when you're done, give it a try. If things persist, it may also help to verify your game's files.

over 3 years ago - Ubi-Orion - Direct link

Originally Posted by tincZZ
Better see it once. YouTubeShare has been deactivated.
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It surely something with skins of skin files, because I can't see some of them in the load out page. And if I set them, I just can't use them.
If the video I sent is still not enough, I will record another one.

Hey there.

Does this issue persist after verifying your installation?

over 3 years ago - Ubi-Raziel - Direct link

Hello, apologies for the delay in getting back to you.

This is the first time I have personally seen this issue as of our most recent update, and after investigating further I was unable to find this as known for our dev team.

With that in mind, I believe we should be able to resolve this with some troubleshooting.

Can you please confirm if this affects you in every match, or only sometimes?

Please try verifying the game files, as something may be corrupt: https://support.ubisoft.com/Article/000060529

Thank you!

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