[2020] [Connectivity/Multiplayer]'Please wait, synchronising data' in Ranked/Casual matches

Originally Posted by YesOrNo.
so this happens after every game. both terror hunt or pvp. it's just shows this screen endlessly until i click esc and go back to main menu. but i did not receive any renown from the match and no renown from daily challenge as well. i only get renown from weekly challenge. this has been going on since shadow legacy title update. please fix. i've just realized i've been playing for nothing.

Hey YesOrNo., thanks for reaching out and sharing your insight on this.

We appreciate the urgency regarding the matter and our team is continuously working this, therefore apologies if this has been taking longer than anticipated and thank you for your patience in the meantime.

As soon as we will have any further updates on this, details will be posted here, in our official forums, so keep an eye!

Originally Posted by YesOrNo.
so this happens after every game. both terror hunt or pvp. it's just shows this screen endlessly until i click esc and go back to main menu. but i did not receive any renown from the match and no renown from daily challenge as well. i only get renown from weekly challenge. this has been going on since shadow legacy title update. please fix. i've just realized i've been playing for nothing.

Hi there YesOrNo. our QA team were looking further into this and your renown history and were wondering if you would be able to provide us with a video or a screenshot of when this happens to you in Ranked/Casual matches as you mentioned this has been happening to you for sometime?

If you or anybody else could provide us of a video where you receive the 'Please wait, synchronising data' after playing in a Ranked/Casual matches that would help us greatly.

Hey RubayatKamal and KaydoDG are you able to show us a video of you not receiving receiving MMR or renown and receiving the 'Please Wait, Synchronizing' data message?

Are you also able to provide the exact date, time and time zone so we can check your accounts?

Hello RubayatKamal, thank you for providing that video, that has been very helpful, I can see at the end where the game says 'Synchronizing data' after the match

We have been told by QA that this issue is only visual now, after the Neon Dawn update and players are actually receiving their MMR but it does not show in the game as a visual glitch. I will however pass your videos onto our investigation into this and the details you gave me of the time and date of the match as well as your Ubisoft ID.

KaydoDG, if you also have a video could you please clip this shorted to where you see the sync error message after the game has ended? I would also suggest contacting our support agents with the exact time and date of the match and we can tell you from our side if you received the MMR or not, then we will be able to now for certain if this is a visual error after checking your accounts. Please reach out to us here with the exact date and time of the match - https://support.ubisoft.com/Cases/New-

Hello RubayatKamal, we have brought this to our game QA teams attention with various player reports over the past year, so I understand where you are coming from.

We have been investigating this issue for a while and while we were able to fix this error message on the T-Hunt after the update, we have been unable to fix this on the casual/ranked matches. We have been informed that when players receive this message, most of the time it is a visual issue, if they restart their consoles, they should then be rewarded their MMR after the fact, but this will not work for players if they have received the message whilst there was an outage or degradation when contacting the servers. In this case the MMR will be lost and we are unable to return it. Unfortunately that is how the situation stands at the moment. If you reboot your game you may receive your MMR when you next log in after your stats have updated as it was only a visual error, but in some cases you will not receive any MMR if the error was caused by the servers not synchronizing.

Originally Posted by KaydoDG
Hey milky, I couldn’t get the date and time for that match but it just happened again and I was able to Clip the screen and provide a date and time. December 16, 2020. 3:42 pm EST. Where am I able to send the Clip of the match results and not recieving Elo?

Hey!

You may be able to add your clip directly to your support case. If the file size is too large however, you can try uploading to a video sharing service such as YouTube then add the link to the case

Thanks!