[2021] bugs

Hey @jams_creak ,

Sorry for the delay and to see you were disconnected.

While we cannot remove temporary bans from player's accounts, we'd like to know more about the issue.

• Have you had any similar disconnections since?
• What was the approx. Date / Time of the disconnection?
• Do you recall any particular error codes you received when disconnected / attempting to reconnect?

Thank you!

Hi @piesang-poes! Sorry you have been running into these connectivity issues. I know they can definitely be frustrating. Have you been getting any error messages or connecting to a different data centre than normal? Also, if you have not yet already, please try these steps to ensure you have the best possible connection to our online services.

If you still encounter latency, high ping or disconnects after this, please reach out to us on our support website so we can look into this for you. Thanks!

Hey @zyx886hoho!

I'm sorry you've run into this issue! The team is aware of and investigating this issue at this time.

I'd advise keeping an eye on our official channels for more information on this as it becomes available!