Original Post — Direct link
Not only does it take us 5-10 mins restarting the game to connect to the servers but when we get into a game we crash and have to hope we can reconnect or face a ban...which is what I got. Teammate gets DC'd 1st round and makes it back 0-3. meanwhile my sound cuts out, crashes the game, and my team loses within 30 seconds of the round starting getting me banned for 60 mins. Nope nothing wrong with this at all, you got it all covered, hasn't been an issue for several months.
over 3 years ago - UbiSushiVamp - Direct link
Hey there Gravelord Kami and LuannTakrila!

Welcome to the forums.

I am very sorry to hear that you are having disconnections with crashing on both Ps4 and Xbox.

For Xbox, would you be willing to tell me which generation of Xbox you are playing on?

And, for the PS4, would you be willing to check out this guide and see if it helps restore the crashing and disconnections for you at all?

Thank you both!
over 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by UnProVen_
Why does it matter the generation of console? Is UBI trying to push out those with older consoles? Seems that way with the question. I guess the new seasons are geared toward the new consoles.
Hey nProVen_,

This isn't the case at all.

Since the release of the new generation of consoles, should there ever be issues, we have troubleshooting steps for both the previous generation Xbox Ones and the current Series X / S consoles, so it's important to us to know which particular model it is you're using.

Likewise, should this be a matter that requires passing onto the team or further monitoring, we know if it's impacting more of on console group than another.

There are no such plans to phase out the last generation of consoles and the current / future seasons are not designed with this in mind.

Thank you.
over 3 years ago - UbiKoreanBBQ - Direct link
Thank you for providing this new information, though I am very sorry to hear that the issue persists even when you upgraded your Xbox. When you get kicked from the match, is it returning you to the menu, or completely returning you to your Xbox dashboard? Also, can you please let me know what NAT type you have and if this happens in every mode?