I bought the game a little while ago, but unfortunately, I can't enjoy it due to this problem. I even changed the HD thinking this was the problem, I already reinstalled everything, and nothing, after 2 starts, the third one starts the nightmare. Is there a way to fix this?
Hiya @r6dva! I would like to look into this freezing issue that you're experiencing and help if I can. I have a few steps/tips for us to check that will eliminate most common causes of technical problems like this and they will save us time as we proceed. Please start by working through these first:
After all of those have been completed if this freezing problem still happens, please login to our website and create a new support case with your MSInfo and DxDiag system files attached. If needed, this FAQ will help you locate and then attach those two system files to your support case for further review.
If you would like to follow up with us in this thread, please let us know once the support case has been submitted, otherwise, an agent from our technical support team will be able to follow up with you directly through your case
Hi @r6dva, dropping in to say I see your case created and your files successfully submitted! I am really sorry to hear about how this issue has been bothering you and appreciate your patience as our agents get to take a look at your support ticket.
Hello @r6dva,
Apologies for the delay.
Just to be clear - are you having to launch the game three times to be able to play?
May we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?
And have you given the further steps in our guide here a try too?
Thank you!
Hey @Kiljaedan1
Our big thread on the issue is available here where we will continue to post any updates as they come through.
Please understand that as Ubisoft Support agents, we are not developers and are not directly involved in the investigation processes that take place.
At this time, we can only share with players the information that is available to us, as we have done.
We appreciate that it is frustrating given the lack of new information, but we have nothing more to share at this time.
Thank you for your understanding.
@Kiljaedan1 Thank you for chiming in with your thoughts on the matter!
I'll go ahead and lock this thread since the original reporting player has moved to private channels. If anybody else is having similar difficulties, please create a new topic in this forum and we'll be able to take a closer look
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