[2020] Please helpp

Hey, KORKULUK1!

Sorry to hear that you are experiencing this issue. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
EPIC GAMES LAUNCHER
STEAM

Disable Background Applications.

Make sure your OPERATING SYSTEM is UP TO DATE.

Reinstall Uplay.

Update your GPU Drivers:

AMD
NVIDIA

Should the issues persist after completing the above steps, please GET IN TOUCH, attaching DXDIAG and MSINFO reports to your SUPPORT CASE.

Thank you.

I'm sorry to hear that those steps did not resolve the problem for you, KORKULUK1! Have you tried creating a case with your MSinfo file at support.ubi.com? Our technical team would be more than happy to work with you and provide more specialized assistance!

Originally Posted by KORKULUK1
I paid for this game please give a new account

Hey there.

The game not launching will not be an account related issue. Please submit your system files on a support case as advised above and we'll do our best to resolve this for you.

Originally Posted by KORKULUK1
Since I do not have my own computer, I play your game from the internet cafe and I cannot do these file transfer activities because I do not have a computer.I do not know much about these issues, can you correct my play, my files, and in the meantime, I am talking to you via the phone.

Thank you for getting back to us KORKULUK1

If you are unable to complete these steps yourself it may be worth reaching out to a member of staff at the internet cafe as they may be able to do those steps for you.

The error you are getting is technical related and not account-related, we also have no control over the PC you are playing on so are unable to do these steps for you.

Thank you.