[2021] [Missing Content]The Twitch Esports packs

Originally Posted by Szatyor.EXE
I dont think thats the case, because im watching 24/7 the streams, and i didnt receive a pack or the SI. Charm. I did receive all the other charm, but the blackbeard charm is missing, wtih the packs.

Hey Szatyor.EXE!

I had a look and can see that you have received packs from Phase 2 however please mind that there may be delay in receiving them in-game, which is something that our team is already aware of.

Originally Posted by Pimbador1623
i have watched at least 60 hours of streams on charms streamers, but i get just 7 packs in ubisoft drops, and just 3 dropped in game (but i would get 12), so what happened to my game? its a bug or packs will drop?

Hey Pimbador1623!

I've just responded to you in another thread therefore have a look when you get a chance .

Originally Posted by AUGUSTO15745
Hola, desde que se podían conseguir los pack de esports al ver a streamers con amuleto en juego no he parado de ver directos, son embargo a mí solo me llegaron 2 alpha packs cuando me tendrían que haber llegado muchos mas, además me falta el amuleto de blackbeard, que vi las 4 horas necesarias para conseguirlo, incluso más

Hey AUGUSTO15745,

Thanks for getting in touch and welcome to forums!

I am afraid that our team can currently only provide support in English language, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language, you can either reach out to us via Spanish forums or visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!

Originally Posted by IC_NiceBurrito
I've also watched a bunch of hours of streams and I've only received one pack out of the 5-7 that I should have so far. It's a shame I really wanted the MP7 skin.

Hey IC_NiceBurrito!

I've had a look at your account and can see that you have indeed watched the stream for some time and there appear to be more than one pack so please bear with us whilst we're working to get this resolved.

Hello everyone, thank you for posting about your Twitch Drops.

We have been informed that all players who were eligible for Drops and packs, who had the necessary watch time, have now had their rewards pushed to their accounts after a small delay.

If you did not receive a certain drop on your Twitch Inventory page - https://www.twitch.tv/drops/inventory

This would mean that you did not watch for the eligible amount of time. Without the item appearing in a players drop inventory as proof, we would be unable to add these to our players accounts.

Thanks for the reply friend. Is there any possible reason you can think of why the Twitch Drops this time around may have not counted your watch time?

Did you ever have more than one window of Twitch open or were you signed into Twitch on any other devices as we believe this may negate watch time for some players?

Another thing to check is, if you are watching the stream on PC using a certain internet browser, did you at any point delete your cookies, did your internet need restarting at any point or did you minimize your browsers tab at any point that may have affected this?

Originally Posted by AssIWasEating
The multiple streams open is probably what caused it then in my case, there were other streams of games that were dropping stuff that I also wanted. So most of the time I had a rainbow stream open on my pc and a sea of thieves stream open on my laptop. I have gotten 3 packs total by now from the streams of monday and tuesday, because the SoT drops stopped and I only had a rainbow stream open. It's a real bummer that the week before it wasn't counted. I saw there was a disclaimer that watching multiple streams wouldn't multiply your packs per 5hrs, but maybe next time there should also be a disclaimer about this error. Would've saved me and probably a lot of other people some trouble.

Thanks for the feedback on this. I'll pass this on for you.