[2020] Missing operators

Hi there, so we can get this looked into could you confirm whether you believe you are missing the core game Operators or those which were included in the Year 1 Pass.? While the Ultimate edition should give you access to all post launch Operators, you will still need to unlock the Core / Legacy Operators at 1000 Renown each. You can find more details regarding the contents of each game edition here.

Hello, thank you for getting in contact with us about your missing Operators.

This is a known issue to us after the latest update.

We are investigating this now and if any additional information becomes available, we will do our best to reply to this thread, but it should also be posted to our Twitter here - https://twitter.com/UbisoftSupport/s...20158342066177

Please also note as this seems to be mainly affecting Xbox players, Xbox One players can share Year Pass Operators with profiles on the same console, but not additional purchases or Operators purchased with renown/credits.

Apologies for any inconvenience caused at the moment.

Originally Posted by NavalOcean74784
Do you know when will it be fixed? I've already submitted my ticket the 26 of October and the last answer I got was basically just wait for it to be fixed

Unfortunately not at this time. I can only apologise for any inconvenience caused whilst we're working on getting this resolved.

Hey guys.

I can assure you we take this report very seriously and we are investigating this currently.

As soon as we have an update we will be in touch as we want you to be able to enjoy your gaming experience as intended

Thank you for your patience

Originally Posted by Kliger89
Please reply when it gets addressed, its a shame that this even happened again. A similar bug happened during ember rise, most people lost access to ALL preorder character skins from all recent operators as well. My friend lost mira and jackal during that time for almost no reason, and the bug "fixed itself" when another update came through. FeelsBadMan, dont let Tachanka's rework turn into another operation health, please lmao.

We certainly will Kliger89.

Thank you for your patience!