Original Post — Direct link

game crashes when i press --- press any key !!
tried-uninstall and re-install game
tried- updating graph card
tried- direct x update and all
tried- after re-install even checked twice verify files
but no use!!
what to do???????????????????????

over 3 years ago - Ubi-Milky - Direct link
Hello nuIl-

Are you using Vulkan mode or DirectX mode when this happens?

Are you able to get past the splash screen and into the Siege menu before the game crashes?

Can I also ask you what launcher you are using? Uplay / Steam / Epic?

There are quite a number of fixes we can try to help with this issue, but are you able to answer the following questions first?

Thanks
over 2 years ago - Ubi-Karl - Direct link

Hey @Thasimo_____, thanks for getting through to us, welcome to forums and sorry to hear about this, as I fully appreciate how frustrating it can be to deal with.

So that we could review the matter further, may I double-check the following with you:

  1. Are you using Vulkan or DX API?
  2. Do you happen to receive any error message at all?
  3. I take it that this is the only game mode you're having issues with and if you play anything else, it's all working fine?


In the meantime, for troubleshooting purposes, if you haven't already, give the following steps a go, which should help to resolve majority of technical related issues, and see if it helps.

Keep us updated!

almost 2 years ago - UbiSushiVamp - Direct link

@prabath1319 Hey there! I am sorry to hear that you are having crashes with Valhalla. I also appreciate all the steps you have already tried. Since you have exhausted the troubleshooting steps I can share here I recommend creating a support ticket with our team here including your Msinfo and Dxdiag files. Thank you!