[2021] [Performance]Mic not working R6

Hey MouseDeer.-.-, thanks for reaching out and sorry to hear that you've been having to deal with this for extended period of time - I can assure you that we do care about fixes and we're always aiming to reach resolution for every individual contact.

I have created a case for you under your account, therefore in order to access it, go to our support website, login to your account, go to 'My cases' and you should be able to locate ticket 15111942. Once located, can you provide description of the issue as well as what steps have been already completed and send us your system files (MsInfo and DxDiag) + Headset/Microphone model you're using, which will allow our technical team to have a closer look to see what may be causing this to happen.

Once that's done, your case will be reviewed and we will get back to you as soon as possible.

Should you have any further questions, let us know!

Originally Posted by MouseDeer.-.-
Thank you so much, I'm not going to blame anyone for things that changed becouse of covid, but if chat is only aviable form of contact please consider providing information of it's working hours, anyway thanks

No worries at all there!

The case creation option will be available depending on what is the meta-data you select for your contact, however it's something that has been brought up to our team already and will be reviewed. In relation to chat option - it will be there regardless of the meta-data, however due to it not being a 24/7 service, some players may run into the difficulty of creating a ticket or getting through to us if it's not available at the time, making it difficult to contact our team. Rest assured however, the matter will be reviewed and hopefully we will have an update soon.

Should you happen to have any other queries MouseDeer.-.-, you're more than welcome to get through to us at any time!