Original Post — Direct link
Hello,

So, has anyone else had trouble signing into a different account on Uplay to play Siege recently? I was initially able to log out and switch between two accounts without any problems. But now it just tells me the account information is wrong for one of them when its not and the account is not blocked or banned. It just won't let me log into it on my computer. Can someone help me? Its not a smurf account or anything. I am trying to help get Renown for my bf who can't play his game right now. >_____<

If anyone has any solutions or ideas, please let me know.

Thank you for your time.
almost 7 years ago - Ubi-Rufus - Direct link
If you create a case on our Support site (support.ubisoft.com) we can check to see if you're signing into the correct account if you provide us with your Emails & Usernames.
almost 4 years ago - Ubi-Milky - Direct link
Hello lorenznino, if you are having this problem with the launcher, please make sure to completely log out of both Steam and Ubisoft Connect before trying to launch the game with a different account.

One of the launchers may be running in the background still after closing the program, to close it completely, use the Windows Key and the S key to bring up a search box, then search for Task Manager. You can also use Control, Alt and Delete keys to bring up Task Manager too. Select both launchers if they appear in the list and select End Task.

Then try launching the game again, knowing that you have successfully completely logged out of both launchers and previously closed them down. This should then prompt you to log in with the correct account details and hopefully stop this error message about incorrect accounts.
almost 4 years ago - Ubi-Orion - Direct link
Originally Posted by Huuhaa456._337
you ******g ******bags let some ******g dickhead into my account and temporarily suspended me you ******g potatoes and im haveing to use an alt to say this help ffs
Hey there.

This is your first and only warning, we will not accept abuse of any kind to other players or our staff. If you continue to do so you may be banned from the forums.

We will gladly look into this for you but we will need to so on a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks.