Original Post — Direct link
https://www.reddit.com/r/RainbowSixS...heir_internet/

Here is my reddit thread to see if was possible for a game to basically reboot my router or shut down my internet. 1 other person had the issue in beta with friends and in my update i point out that last nigh that my internet was brought down twice while playing siege and then played black ops for 3 hrs with no issues. i just need to figure out if this is something with my ISP or Siege and if it's with my ISP what do i need to ask them? i have them sending me a new dsl router/modem to see if that fixes it but wondering if there is things i can try in the meantime.

here is a quick summary of my issues.

When playing siege and mostly during multiplayer i'll have my internet crash on me. i'll get messages saying i've been disconnected from the game, ubisoft server, psn servers, kicked from party, and the message telling me to reconnect my LAN cable. I can look at my phone and see that it no longer has a wifi connection and i can also hear my wife's phone going nuts because it's connected to wifi for calling and texts and it's sending out error messages that it can't connect to wifi, so my internet is most certainly crashing.

the first beta where they sent out invites the only issue i had was long matchmaking but never had any other server issues. Then this last beta i started getting this error and at first jst thought it was my crappy internet and figured it'd be good for launch, but it's not. This only happens in siege as i can play Black Ops and Battlefront with no issues.

What i've tried so far:
rebooting router
disabling uPnP and re-enabling it to make sure it was on
Opening up ports that are recommended
turning off my firewall

none of that has worked. the nat type on PS4 when i test internet is 2 and in game my nat type is moderate, same for black ops, and my ping is usually under 70ms. i own 2 ps4's , one is the old model and one is the new model, both have the same issue.

any help would be appreciated, love the game just wish i could play
over 7 years ago - Ubi-BrokenNinja - Direct link
Originally Posted by Seannybgoode
Having the exact same problem. Siege crashes my router without a doubt, (a router that is otherwise flawless when it comes to gaming).

I was really reluctant to buy another ubisoft game, based on so many buggy, poorly supported releases, and no support for the mod community to boot. I played siege on a free weekend and really liked it, bought it, and now I'm pretty much instantly regretting it. I can barely make it through a match without connection issues now (weird, considering it was fine on the free weekend).

This will probably be the last Ubi title I buy until they change their tune. Sad that AAA game studios have pretty much embraced caveat emptor.
Hey @Seannybgoode,

Please submit a support ticket to our customer support team HERE so they can troubleshoot this with you.

Provide them with as much details as possible about your setup.
over 6 years ago - Ubi-Mullac - Direct link
Hi there,

Have you tried all of the steps here: Connectivity troubleshooting, if you have already followed these steps please create a case on our support website and send an image of your ports for further investigation.

- Cheers
almost 5 years ago - Ubi-Redbeard - Direct link
Originally Posted by IPP.RazorBasic
when i start r6s all internet from my computer just disapears like from discord,steam,google chrome etc.
and i dont know what to do whit it
Hey,

Just to confirm, this happens every time you launch the game?
almost 5 years ago - Ubi-Houck - Direct link
Originally Posted by Sovietinis
While playing siege multiplayer, it disconnects the internet from my computer for a couple of seconds and kicks me out of the match. Came back to this game after maybe 6 months, never had this kind of problem before, but now cant even finish one multiplayer match.
Sorry to hear you are disconnecting every game. Did you try the troubleshooting provided by my colleague?

What is the exact error message you get?

Thanks!
over 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by Prime_Luna
Same problem just started about a month ago but only on ranked, no matter what time I play and whether I am solo queuing or partied up, my router crashes at some point during the game. My internet is fine on all other games. I literally play cod, rocket league, etc., literally any other game and my internet never goes down. Second i start a ranked siege game my game begins lagging a ton, I am kicked, and my internet is down for 3-10 minutes. Today specifically I played siege this morning—took my router down. I played other games for about 12 hours, no internet issues not even lag. Went back to ranked r6–took my router down after two rounds.
Hello Prime_Luna,

Welcome to the Forums.

In future, please take care not to necro old threads and instead consider adding to a current thread or creating your own if not available, as this helps us keep the Forums focused and clear.

Regarding your issue, please give the steps in our connection guides a try for your console;
- Xbox One - PS4

If you still have issues after attempting all of those steps, please contact us directly via our Support Site or you can also reach us on Facebook and Twitter

Thank you





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