Original Post — Direct link

my audio for some reason randomly cuts out for no reason when I use an explosive shoot my gun or walk for more than 5 seconds its annoying and it makes it impossible to play

almost 2 years ago - Ubi-Milky - Direct link

Hello @i_am_trash45233 thank you for getting in touch with us about your audio.

What exact model of speakers are you using or headphones please, so we can make a note of this?

I would like you to rule out a few possible causes of this audio issue, by following each step in Microsoft's guide for audio issues on PC. This guide contains the most common problems that can cause audio to cut out or appear missing >
https://support.microsoft.com/en-us/windows/fix-sound-problems-in-windows-10-73025246-b61c-40fb-671a-2535c7cd56c8

Please let us know how you get on after trying all of the steps.

almost 2 years ago - Ubi-Milky - Direct link

Thanks for letting us know the model, in case we need to pass this info on. Have you been able to try any of the steps listed in the article from Microsoft Windows?

almost 2 years ago - ubi-smash - Direct link

@i_am_trash45233 Thanks for the update, and sorry to hear this. To confirm, the audio has only cut out during matches? If so, do you have any other background applications running while playing Rainbow Six Siege? If so, I would try running the game without unneeded programs open to see if you get the same behavior. Another item to check out, do you Alt +Tab at all before this has ever happened? If none of these items factor in when this happens, please share a short video clip of this occurring during one of your matches. This way, we can share this with the Dev Team to further investigate moving forward. If you have any questions, please feel free to add them here as well!

almost 2 years ago - Ubi-Oxavo - Direct link

Hello again @i_am_trash45233 ,

Thanks for getting back to us with the answers. Could you perhaps try to use an alternative software to record the video as we need this to continue the investigation?

Thank you in advance.