[2022] Can't Buy R6 Credits

Hello @ursiy thanks for letting us know you have had some trouble purchasing credits.

If you have made multiple purchase attempts in a short space of time, only to have them fail to go through, you won't be able to buy any credits for at least 24 hours, as this is our security check we put in place, in case someone was trying to make fraudulent purchases with your account.

Have you been able to wait a full 24 hours after trying to make your last purchase? If not please wait this specific amount of time, before trying again.

Hey folks - it seems that this was occurring during the degradation we experienced with our store on the 28th of April. This issue should now be resolved. If you still do not have your credits or other store purchases, please reach out to us via our Support Website with a brief description of your issue, and our teams will be happy to assist further.

@dubzerosp Hello there!

Thanks for posting to the forums.

There are a number of reasons why a payment may be blocked. For some players, this will have been resolved once the degradation ended.

If our support team has already been in touch with you via one of our private channels, they will be able to take a closer look and inform you what may be the issue if you're still unable to make purchases.

Please be advised that we may be unable to assist you further over public forums, for security reasons. If you have any further questions on this matter, you can reach us via any of the following:
Ubisoft Support Website - http://support.ubi.com/Cases/New
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/

If you have a query unrelated to your account, you're welcome to post here!