Original Post — Direct link

when I tried to turn on ubisoft connect in R6 siege lobby, I could not make that happened.
Anyone had the same issue?

over 2 years ago - Ubi-Karl - Direct link

Hey @Mad_Lunch_Meat, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you've had with opening up Ubisoft Connect overlay.

First and foremost, may I check the following with you:

  1. Do you have overlay enabled?
  2. Do you happen to have any additional software that is active? If so, try temporarily disabling it as it may interrupt with it
  3. Are you able to access overlay outside of in-game lobby, such as main menu?
  4. Do you happen to be using keyboard loadout in any other language than English? If you are, did you possibly try switching it to it and see if issue persists?


Let us know and we will take it from there!

over 2 years ago - Ubi-SpaceCats - Direct link

@mad_lunch_meat Thanks for letting us know! At this point, I'd recommend that you reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMs with copies of your MSINFO and DXDiag and a description of the issue (you can even send a link to your post here). Once received, our teams will be able to look into this further with you.
 
If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!

almost 2 years ago - Ubi-TheBerry - Direct link

Hello @WaIterWhit3,

Sorry to hear you're also having issues.

Please could you answer the questions shared by @Ubi-Karl below?

And have you tried reinstalling the client?