Original Post — Direct link
Friends please help, I started getting this error all the time. What is the solution for this? I cannot solve it whatever I do.


Best regards...
almost 3 years ago - Ubi-Orion - Direct link
Originally Posted by Kreuzberg.36
Friends please help, I started getting this error all the time. What is the solution for this? I cannot solve it whatever I do.


Best regards...
Originally Posted by Kreuzberg.36
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Hey there.

Sorry to hear you're experiencing issues launching the game.

Please try the following:

o Use newest version of BattlEye -> Reinstalling the game will reinstall the latest version of BattlEye
o Whitelist BEService.exe, BEService_r6s.exe and BEService64.exe in firewall -> Files are located inside the BattlEye folder in the R6 installation folder and in this folder C:\Program Files (x86)\Common Files\BattlEye
o Make sure BEService64.exe has admin rights
o Clean boot up and deactivate background application.
o Reinstall the entire game.
o Search for windows updates and make sure your system is up to date.

If after performing all of these steps you're still experiencing issues we'd like to see your system files if possible to see if they highlight any issues. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo
DxDiag

Thanks.
almost 3 years ago - Ubi-Raziel - Direct link
Originally Posted by Kreuzberg.36
My problem is solved Thank you very much ubisoft staff <3
Hello! Apologies for replying to you a bit late, I'm happy to see everything is resolved now

For future reference, BattlEye also have an FAQ with their suggestions: https://www.battleye.com/support/faq/

Enjoy your day!
almost 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by Kreuzberg.36
The solution to this problem is to whitelist Battleye.exe from windows settings.
Hey Kreuzberg.36,

Thank you for getting back to us and sharing what it was that worked for you!

Hopefully this will help anyone else who may encounter the same issue

Of course if there's anything further we can help with at all, you know where to find us

Thank you!