about 3 years ago - Ubi-Milky - Direct link
Unable to move / Keyboard and mouse changed to controller

Hello everyone!
I have noticed an increase of reports regarding being unable to move, due to your key bindings expecting the use of a controller.
An investigation is ongoing. In the meantime, the following steps should help -


1. Connect then disconnect a controller (if you have one available)

- Quit the game
- Plug in a controller
- Launch the game
- Navigate through the in-game menus
- Unplug / disconnect the controller
- Play a match and your M+KB should now work

This has helped some players however we don't yet have confirmation whether this fixes the issue, or if you will need to do this every time you play.

My second suggestion is to create a new save / profile. This will reset your in-game settings which should resolve your issue, however please note it will also reset your Situations progress & loadouts.


2. Reset profile

- Quit R6S and Uplay
- Created a backup of your save folder

Ubisoft Connect / Epic Games Launcher: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635
Steam: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843

- Launch Ubisoft Connect as administrator, then disable cloud synchronisation
- Launch R6S (notice settings, loadouts & Situations have been reset)
- Adjust an operator loadout
- Exit the game, then re-enable cloud synchronisation
- Launch the game once again
- You should now be prompted which save file the game should use. Select Local save

All the best!

-Ubi-Raziel
about 3 years ago - Ubi-Milky - Direct link
Kicked by BattlEye - "Corrupt Memory #0"

We have started to receive some reports of being kicked by BattlEye with the error "Corrupt Memory #0".

Our Rainbow Six Siege team have been informed and we'll see what we can do. In the meantime, this information should help -

1. Some players have reported that installing the latest Windows Updates resolved their issue

2. There seems to be a conflict currently between BattlEye and MSI Dragon Center, and players have reported their issue was resolved after uninstalling this software. If you don't want to uninstall this software, you could try temporarily disabling it to see if that helps.

More information about this issue can be found here: https://www.battleye.com/support/faq/
Thank you for your time!

-Ubi-Raziel