[2020] [Issue Not Listed]FAILED TO LOAD PLAYER PROFILE ERROR wont stop

Hey astersuperix, thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

In order to resolve the issue, can I ask you to try the following workaround:

- Make sure Uplay is completely exited out, which can include exiting from your system tray if you opted to have Uplay run in the background when pressing the window X
-Go to the save game folder below and delete it after making a backup:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 (Uplay)
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843 (Steam)

-Open Uplay as administrator, then disable the overlay and cloud save
- Launch Siege, modify an operator's loadout, and play a situation, to ensure a good save.
- exit the game, re-enable cloud saves and the overlay and restart Uplay
- When the game starts back up, you will get a message about which save to use. Make sure to select the local save, not the cloud game save. Uplay will then update with the local save.

Keep us updated and should you have any further questions, let us know!

Originally Posted by astersuperix
It worked thanks

Thanks for the update and I'm glad to hear that .

Wish you a very Happy New Year and should you require assistance in the future, feel free to reach out at any time!

Hey there,

Sorry to hear you're having issues.

Please try the suggested steps again if you're encountering 'Failed to Load' again.

Please also refer to this guide for your BattlEye error for further steps, such as verifying the files.

Thank you!

Thanks for your response there.

So to check, the steps I've suggested you earlier regarding 'Failed to load player profile' error did not help at all? Or is it the case where after your game was restarted, issue came back?

In regards to the Generic Error you receive from BattlEye, I would suggest to try the following:

1. Try whitelisting BattlEye in your anti-virus software or alternatively, disable it temporarily for testing purposes to see if issue persists
2. Make sure BattlEye is fully up to date
3. When in process of launching the game, ensure that any other launchers are turned off at the time

As far as controller layout on PC issue goes, I can confirm that we have received multiple reports about this and it is currently being investigated by our development team as we speak. Our apologies for the inconvenience this is causing and thank you for your patience whilst we're working on getting it resolved.

Originally Posted by astersuperix
Siege worked for like a week now it broke again

Hey there.

It's strange that this issue seems to be being temporarily resolved and then stops working again after certain time has elapsed, all of the issues you've mentioned are related to a corrupt save file which keeps happening for you. Have you tried installing the game to a different drive to see if this helps at all if that's possible for you?

Originally Posted by astersuperix
Didnt work

I'm sorry to hear that. In that case would you be able to send your system files over to us on a support case so we can investigate this further with you?

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo
DxDiag

Thanks.