Original Post — Direct link

Hello dear Ubisoft staff. I truly love Tom Clancy's Rainbow Six Siege. I've been playing this game for many years. I really enjoy it even nowadays. i really like its mechanics and how it's done.I only think it has too much issues. The one that frustrated me the most is the fact that sometimes the servers crashs. Randomly out of the blue. Then the game makes me go back to the main menu giving me the abandon sanction and the loss of points. If it had only happened once, I probably would have ignored it. Unfortunately it has already happened 4 times this season, which is not even over yet!! Right now you are probably thinking that the problem may be my connection. Well, I can tell you 100% that my connection is not the problem. I can tell you this beacuse i performed numerous checks before saying the word "100%". However almost evey time this crash happened, i caught a clip of it. As you may have understood this fact is very annoying. So I am writing this feedback because i want justice. I want at least my points, ALL my points lost for this elusive abandon, to be given back. I don't expect my lost time to be given back, but at least the points.
Hoping this feedback has been helpful in solving this, and other future problems, I wish you a good evening and a good job.
Alessio Ricci, a "Tom Clancy's Rainbow Six Siege" 's player.
*second edit* i got the abandon sanction for 24 hours, what is going to happen now????

almost 3 years ago - Ubi-Milky - Direct link

Hello everyone, thanks for posting. I am sorry to hear of your abandon sanctions you have received, whilst I am unable to lift this for any player, we are investigating this exact situation.

If you have disconnected recently from a game, after experiencing a big lag spike and your whole team disconnected too, we would like to ask you a few questions about this to aid our investigation. Please see our post for more information > 
https://discussions.ubisoft.com/topic/129214/server-crashing-and-lag-spikes-experienced-recently-january-2022/

almost 3 years ago - Ubi-SpaceCats - Direct link

@kingallistar Hey there, I'm sorry to hear this happened. However, as stated by Ubi-Mushy, these sanctions are unable to be lifted, as they're issued server-side by an automated system. Ranking and MMR are the same way.

Our teams are aware that this is very frustrating, and they're looking into how we can change it. You can check out the Twitter post below for more information concerning this.

">

While this post is specific to instances our players had been encountering last week, our teams continue to look into improving this penalty system.

over 2 years ago - Ubi-Orion - Direct link

@awesomeman835

Hey there.

I'm sorry to hear about this.

Unfortunately we are unable to lift or adjust temporary sanctions as they're implemented server side. If in future connection issues are experienced in-game please let us know so we can try to help you mitigate this as much as possible

Thanks.