Original Post — Direct link
Hello, I have been getting this problem where it says "We're sorry, you cannot link your Ubisoft account to this account. you need to re-associate it with the account you originally linked to." and idk how please help if you know Thanks.
3 months ago - Ubi-Milky - Direct link
Hello CIueIessMaybe and IrnBruBro, welcome to the forums!

We can check what platform IDs are connected to what Ubisoft accounts you may have, if you reach out to us through DMs via social media, here -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/

Twitter Support - https://twitter.com/UbisoftSupport

DM us and we will verify your account through email, then tell you what accounts you have linked.
about 2 months ago - Ubi-Karl - Direct link
Originally Posted by redpotatoxd
Jesus christ this so ******g annoying i am on the account that i originally linked to do you guys how to fix it? Works just fine for farcry or any other fame but the when i want to play the division it doesnt work
Hey redpotatoxd,

Thanks for reaching out, welcome to forums and I am sorry to hear about this.

It appears that this is one of those instances that we would need to investigate further, therefore can I ask you to visit our support website, login to your account, select 'Contact Customer Support' and submit case by providing details of the issue.

Once that's completed, let us know and we will have a look!
25 days ago - UBI-Froggard - Direct link
The reason for changes to account linking is mentioned in this FAQ

We can resolve it for you if you private message us on Twitter or Facebook .





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