Original Post — Direct link

I have been banned many times because i crashed and couldn't reconnect, and at this point, I'm just fed up with it. I now have a 2-day ban, pls Ubi help.

over 2 years ago - Ubi-WheelyDuck - Direct link

Hey @itsnaughtydog,

Sorry to hear that you have encountered bans as a result of crashing and disconnections.

We are unable to remove temporary bans but to help prevent this moving forward can I check the platform you play on so we can help troubleshoot?

Many thanks

over 2 years ago - Ubi-Milky - Direct link

Thanks for clarifying @itsnaughtydog. That 4-0 error code is known to us, and steps have been taken by the Siege team to prevent it from occurring.

Reconnecting to ranked games can be an issue if your game force closes after crashing. Could you tell us a little more about these crashes you have experienced, to understand what may be causing it?

Did your computer restart itself?
Did the game crash and close itself down?
Did the game display a black, blue, or white screen?
Did the game completely freeze so you couldn't control anything and you had to use Task Manager to end the program?

As you mentioned, overclocking could be a major factor, we recommend against overclocking your CPU and GPU to test if this is a cause and also disabling anything you might have running like MSI Afterburner.

about 2 years ago - Ubi-Milky - Direct link

Hello ivenito, thanks for posting about the recent crashes you have experienced in-game.

Would you please take a look at this guide and run through all the steps listed? This support article contains some of the most common fixes for the issue you are having and covers permissions, hardware, software, and corrupt files, that could potentially cause this >
https://www.ubisoft.com/help?article=000061047

Should these steps not resolve this issue for you, please let us know and we can create a support ticket for you to investigate this in further detail, we will need to gather your system files and crash logs as part of this process, to rule a few causes out and investigate further.

about 2 years ago - Ubi-SpaceCats - Direct link

@itsnaughtydog Thank you for letting us know.

If you continue to encounter these connection issues, I'd recommend you go through the steps in our dedicated guide for troubleshooting connection issues with Rainbow Six Siege on PC.

If you're still encountering issues after these steps, I'd recommend that you reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMs with an image of your port forwarding configuration. The ports required for Rainbow Six Siege are located in the article I sent above.

The exact process of port forwarding varies by router and internet provider. Usually, you can access your port forwarding configuration from your PC by logging into your router. Instructions are specific for every router and ISP, so you may need to contact them if you need more assistance with this. 

Thank you, and let me know if you have any further questions or concerns.