Original Post — Direct link
Hello, my microphone isn't working on PS4 for some reason. It worked fine during one afternoon but not later that same night. I could still hear the game's audio, and my console still registers inputs from my microphone, so it's not the console or my headset's issue. From the in-game scoreboard it indicates that I've self-muted. Is there a way to solve this?

Possibly unrelated but I also found out that I could no longer mute other players on my team. I could still access their profile page and report them, just that the scoreboard doesn't respond when I press on the mute button. Is there a way to solve this issue as well?
almost 3 years ago - Ubi-Thrupney - Direct link
Hey TGcad, thanks for mentioning this - we really appreciate this report about your voice chat.

We're currently investigating an issue where the mic icon is missing, and you cannot mute other players. Just to check, are you still able to hear the other players - while not being able to mute them?

Our investigation has shown that, sometimes, leaving and re-joining the session fixes this issue. Can you try that for me?

Thanks again for letting us know about this. We hope to have it resolved soon
almost 3 years ago - UbiSushiVamp - Direct link
Thank you for that information! Would you be willing to give this troubleshooting guide a try to see if it makes a difference at all for you? Please keep me updated, thanks!
almost 3 years ago - Ubi-Milky - Direct link
Hello TGcad, thank you for the update and sharing your experience of this bug, this is very helpful information to know about the scoreboard.

Thank you for bringing this to our attention, we will wait to see if more players get in touch on console with the exact same issue and then add this info to our open investigation. I am happy to hear that the problem seems to have corrected itself, I wonder if this occurred after any of our maintenance? Thanks again for your follow up.





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